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Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Thu, 18 Nov 2004 03:02:44 GMT
Highlighted: 
(details)
Viewed: 
6672 times
  

In lugnet.lego, Terry Prosper wrote:

-- snip tons of good stuff --

Thanks for the long response. Not much to follow-up on, save this one thing:

  
   I’m not sure I can explain why you should be happy. I can try to explain the significance, and hope that makes you happy. I know the color change has had a deep and harsh effect on you, and that you are upset to this day. I’m not sure I’ll/we’ll ever be able to do anything to get you saying “I love and respect the LEGO Company again”. If I’m wrong, please let me know.

You are wrong. I could and hope I will learn to respect and love the company again. But for this, I think AFOLs (and i don’t mean me, I’m not as good as some AFOLs I see here day after day like Jon Palmer or Eric Sophie to name only two) have to be treated with way more respect. This means telling us in advance what is coming up if we will be affected by it. It means promising (and keeping those promises) that color or such significant issues won’t be changed again without a fair warning so we can stockpile. It means above all being treated not as a small market, but as a small partner in the way that we make free publicity for the products. I don’t know of any other company that can claim they have such a strong community-based adult fanclub.

You make very good points. Think what you will about the company, but when you think of me personally, know this:

I joined the LEGO Company 4 years ago in the early days of LEGO Direct. It’s been fun, it’s been tough, and it’s been one of the most difficult and mentally challenging jobs I’ve ever had.

I’ve worked my tail off every day (most weekends included) to carry the word of the AFOLs to all corners of the company. I spent countless hours, day, night, weekend trying to come up with ideas to make AFOLs happy. I’ve tried to place myself in every part of the company to know as much as is possible about what’s going on.

I’ve not once lied to AFOLs, or exaggerated something I know to be something else. I’ve had a strong and unbroken philosophy of maintaining an “open and honest relationship” with the AFOLs and AFOL community.

Are we going to mis-step? Yep. Am I going to be able to catch and react to absolutely every issue AFOLs might possibly object to? Doubtful. Most days, I feel like the CIA or FBI... it doesn’t matter if I catch 4 million problems, it’s that one slipping through that’s all anyone remembers. But hey, that’s the job. And I love it.

The color change was bad news, and a major mis-step. I’ve apologized, I’ve mentioned that people inside the company now realize the effect it had and it’s had a big impact. Like the CIA’s results, however, you won’t see them unless something goes wrong. And if I’m doing my job right, nothing goes wrong.

To say that we’ve not made progress is to not fully understand where we were starting four years ago. I know much of this is hard to see, and I know you’re seriously uninterested in trusting me, but all I can say is... “trust me”.

Jake
---
Jake McKee
Community Liaison
LEGO Community Team

   
         
     
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 06:26:05 GMT
Highlighted: 
(details)
Viewed: 
7417 times
  

In lugnet.lego, Jake McKee wrote:
   In lugnet.lego, Terry Prosper wrote:

-- snip tons of good stuff --

Thanks for the long response. Not much to follow-up on, save this one thing:

  
   I’m not sure I can explain why you should be happy. I can try to explain the significance, and hope that makes you happy. I know the color change has had a deep and harsh effect on you, and that you are upset to this day. I’m not sure I’ll/we’ll ever be able to do anything to get you saying “I love and respect the LEGO Company again”. If I’m wrong, please let me know.

You are wrong. I could and hope I will learn to respect and love the company again. But for this, I think AFOLs (and i don’t mean me, I’m not as good as some AFOLs I see here day after day like Jon Palmer or Eric Sophie to name only two) have to be treated with way more respect. This means telling us in advance what is coming up if we will be affected by it. It means promising (and keeping those promises) that color or such significant issues won’t be changed again without a fair warning so we can stockpile. It means above all being treated not as a small market, but as a small partner in the way that we make free publicity for the products. I don’t know of any other company that can claim they have such a strong community-based adult fanclub.

You make very good points. Think what you will about the company, but when you think of me personally, know this:

I joined the LEGO Company 4 years ago in the early days of LEGO Direct. It’s been fun, it’s been tough, and it’s been one of the most difficult and mentally challenging jobs I’ve ever had.

I’ve worked my tail off every day (most weekends included) to carry the word of the AFOLs to all corners of the company. I spent countless hours, day, night, weekend trying to come up with ideas to make AFOLs happy. I’ve tried to place myself in every part of the company to know as much as is possible about what’s going on.

I’ve not once lied to AFOLs, or exaggerated something I know to be something else. I’ve had a strong and unbroken philosophy of maintaining an “open and honest relationship” with the AFOLs and AFOL community.

Are we going to mis-step? Yep. Am I going to be able to catch and react to absolutely every issue AFOLs might possibly object to? Doubtful. Most days, I feel like the CIA or FBI... it doesn’t matter if I catch 4 million problems, it’s that one slipping through that’s all anyone remembers. But hey, that’s the job. And I love it.

The color change was bad news, and a major mis-step. I’ve apologized, I’ve mentioned that people inside the company now realize the effect it had and it’s had a big impact. Like the CIA’s results, however, you won’t see them unless something goes wrong. And if I’m doing my job right, nothing goes wrong.

To say that we’ve not made progress is to not fully understand where we were starting four years ago. I know much of this is hard to see, and I know you’re seriously uninterested in trusting me, but all I can say is... “trust me”.

Jake
---
Jake McKee
Community Liaison
LEGO Community Team

Oh well, I tried. I honestly tried to give it a chance, but seriously, how could I take this whole thing seriously after a post like this?

I complain about the way The LEGO Company treats us and all you answer back is that you are working hard, you are entitled to make mistake, you helped make progress, you, you, you...

Sometimes, I wonder how come a Community Liaison can “forget” to tell us something as major as the color change in advance and still keep the respect of most of the community.

And then, someone tries to get simple answers from this Liaison guy and all he does is talk about how hard he tries, hos great hiw job at LEGO is, even though it’s tough at times, when people like me are unhappy with the way TLG treats us.

We complain about the fact that probably the biggest and more dramatic change wa snot told to us before it was to late and we get told that we complain for a simgle problem that wasn’t solved, although 4 millions other were, as if this problem was a simple error, a common mistake with little impact.

I tried to give you, Jake, a chance to reddem himself after the color-change fiasco. I said before I thought you should resign from this job as you totally failed to warn us before it was to late, to defend us from this major mis-step as you said yourself. A big part of this community jumped to your defense, amongst them many influent people in this community. “He’s working hard, it’s not his fault, he’s on our side, etc”, they said.

Since then, what did we get from the person who, as I understand it, is the LEGO employee supposed to be the link between this community and TLG? Well, first, we got a nice comic book about AFOLs. Then, we got a children-orientated website with a contest supposed to make us feel all good and happy. We get a list of colors who won’t change unless they change their minds.

I say it’s not enough. Not even close.

Sometimes, trying hard is NOT ENOUGH. Maybe this isn’t the job for you Jake. Maybe you should step down and let someone more, better qualified to defend us take the job, instead of occupying it and making comic books and kid websites while the big guns ignore what we have to say because they fail to get the message we try to send.

Trust you? You may be honest Jake, that I don’t doubt, but you’re not fit for the job and I can’t trust you for defending our interests. Not my interests, mind you, as I don’t consider myself more important than anyone else in this community, but the interests of ADULT fans of LEGO.

You pride yourself of such small progress made in all those years, yet so much more could have been done. Sure, you’re friendly and people like that, me too, you’re a good person from the little I can say, that’s probably why so many AFOLs will defend you, but being nice just doesn’t cut it. Nothing personnal, although judging by you precedent post, you will probably think I hate you, yourself and you. I just think a real AFOL would be better suited for the job. (And before anyone asks, no, I don’t propose “I” would be a good choice.)

Terry A simple AFOL like many others

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 07:01:07 GMT
Viewed: 
7063 times
  

In lugnet.lego, Terry Prosper wrote:
   You pride yourself of such small progress made in all those years, yet so much more could have been done. Sure, you’re friendly and people like that, me too, you’re a good person from the little I can say, that’s probably why so many AFOLs will defend you, but being nice just doesn’t cut it. Nothing personnal, although judging by you precedent post, you will probably think I hate you, yourself and you. I just think a real AFOL would be better suited for the job.

Terry, until you said that, I was saying to myself “Well he’s entitled to his opinion”. But to say Jake is not a real AFOL is laughable. Just search through his Lugnet messages - you’ll find many posted before he even joined LEGO, on so many varying aspects of LEGO it’s not funny. And do you think a non-AFOL would put the effort into developing a site like bricksonthebrain.com?

Now like I said, you’re entitled to your opinion about Jake’s performance, and there’s probably people who agree, but making demonstrably inaccurate statemnts like that is not gonna do anyone any good.

ROSCO

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego, lugnet.color
Followup-To: 
lugnet.color
Date: 
Fri, 19 Nov 2004 13:17:45 GMT
Viewed: 
7510 times
  

In lugnet.lego, Terry Prosper wrote:

   I tried to give you, Jake, a chance to reddem himself after the color-change fiasco.

Who the heck are you to be giving Jake “chances to redeem himself”? You’ve got a lot of brass, I’d say, to be coming off the way you do.

   Terry

   A simple

I’ll give you this part.

   AFOL

Adult? I have my doubts. Especially when you put up an entire post that consists of one word (“stupid”) repeated 100 or more times.

Fan? Fan of yourself talking, maybe, but fan of LEGO? Again, I have my doubts.

   like many others

You’re not at all like me. And you don’t speak for me either. So save it. I’m tired of it and tired of your whining, it’s not constructive. Eric K. had it right. Save it, save time to build. If you’re not buying new, fine. Build with your old collection and be happy with what you have. Building is a lot more fun than complaining anyway.

I’ll take one Clark putting up useful resources to help us cope with the change (which I do not like but I don’t stamp my foot about it) out of love for other fans and an honest desire to be helpful, over 100 people like you complaining about it without doing one thing to make it better, any day.

Stamping your foot does not count, sorry.

Jake rocks. You’re just a rock in the road, an obstacle to moving forward.

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 13:46:24 GMT
Highlighted: 
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In lugnet.lego, Terry Prosper wrote:
   In lugnet.lego, Jake McKee wrote:
   In lugnet.lego, Terry Prosper wrote: • snip
Sometimes, I wonder how come a Community Liaison can “forget” to tell us something as major as the color change in advance and still keep the respect of most of the community.

And then, someone tries to get simple answers from this Liaison guy and all he does is talk about how hard he tries, hos great hiw job at LEGO is, even though it’s tough at times, when people like me are unhappy with the way TLG treats us.

We complain about the fact that probably the biggest and more dramatic change wa snot told to us before it was to late and we get told that we complain for a simgle problem that wasn’t solved, although 4 millions other were, as if this problem was a simple error, a common mistake with little impact.

I know that you don’t want to hear that it wasn’t Jake’s fault... but that wasn’t Jake’s fault. He was just as blindsided by the color change as the rest of us, and so were most of TLC’s employees. Some of them still don’t know about it!

For whatever reason, the geniuses in Denmark didn’t think that the guy whose job it is to communicate with the public needed to be told about the color change. It’s hard (for me, anyway) to me mad at Jake just because he works for a company whose business model seems to be a chicken with it’s head cut off.

Why not do something useful and write to the new CEO at TLC (Jørgen Vig Knudstorp) and tell him how you feel about the color change? Or take the advice I gave you earlier in the thread and build a model for the LEGO Factory contest using only old colors. TLC is giving AFOLs a chance to dictate new sets - you’d be foolish not to take it.

Marc Nelson Jr.

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 13:51:27 GMT
Viewed: 
7145 times
  

  
Terry A simple AFOL like many others

Your message has been sanitized. Please resume building activities.

Ed

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 14:18:12 GMT
Viewed: 
7277 times
  

I very rarely post to these threads as they are not directly building related, but....

Not really going to spend time refuting Terry’s opinion. It’s is own and despite whether I agree or disagree with it, I doubt we’ll change either other’s take by any sentiments expressed here. It’s his and that’s all there is to it.

This is just a bump for Jake. Nearly every company, especially toy companies, never even create a community liaison. Jake is not only competent, informed, engaged and active in the community, but perhaps most importantly he brings FUN to the process. Yep...good ol’ fashion fun through his interaction, ideas and proposals on how to improve both the product and the manner it is delivered.

Every man has his detractors, but Jake has a supporter in me and many, many others. Good on ye, Jake.

Ya this is just more ‘happy-yay’ posting...but hell, like the world needs less of that? :)

-Gil

     
           
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 17:37:25 GMT
Viewed: 
7279 times
  

In lugnet.lego, Gil Shaw wrote:
This is just a bump for Jake.  Nearly every company, especially toy
companies, never even create a community liaison.

Well Hasbro had one for Transformers, but had to "call it quit" after a while:
http://www.allspark.com/forums/index.php?showtopic=29410
I don't know any detail but transfans are about the most immature bunch so that
is not surprising.

Jake is not only
competent, informed, engaged and active in the community, but perhaps most
importantly he brings FUN to the process.

I agree.

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 14:31:30 GMT
Viewed: 
7074 times
  

In lugnet.lego, Terry Prosper wrote:
  
Oh well, I tried. I honestly tried to give it a chance, but seriously, how could I take this whole thing seriously after a post like this?

Trust you? You may be honest Jake, that I don’t doubt, but you’re not fit for the job and I can’t trust you for defending our interests. Not my interests, mind you, as I don’t consider myself more important than anyone else in this community, but the interests of ADULT fans of LEGO.

You pride yourself of such small progress made in all those years, yet so much more could have been done. Sure, you’re friendly and people like that, me too, you’re a good person from the little I can say, that’s probably why so many AFOLs will defend you, but being nice just doesn’t cut it. Nothing personnal, although judging by you precedent post, you will probably think I hate you, yourself and you. I just think a real AFOL would be better suited for the job. (And before anyone asks, no, I don’t propose “I” would be a good choice.)

Terry

Wow what a load! It hurt my head trying to figure out what you typed Terry. I had to read it twice to figure it out, once to get past the poor grammar and spelling, then again to try and put together what you were actually saying...after all that I realized that you were full of it. If anybody owes anyone anything, you owe me the 15 minutes of my life back that I wasted reading your post.

Jake is doing an awesome job. He is the first to have the position of community liaison so he has to build the position from the ground up. That’s quite a feat if you ask me. I can remember the days were there was no one but the fictional Susan Williams for the LEGO community to communicate with and that never got you too far.

Shame on you Terry for trying to put all your frustrations with the LEGO Company personally on Jake, maybe it’s time for you to get a new hobby.

jt

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 14:33:32 GMT
Viewed: 
7329 times
  

In lugnet.lego, Terry Prosper wrote:

snip

   You pride yourself of such small progress made in all those years, yet so much more could have been done. Sure, you’re friendly and people like that, me too, you’re a good person from the little I can say, that’s probably why so many AFOLs will defend you, but being nice just doesn’t cut it. Nothing personnal, although judging by you precedent post, you will probably think I hate you, yourself and you. I just think a real AFOL would be better suited for the job. (And before anyone asks, no, I don’t propose “I” would be a good choice.)

Terry A simple AFOL like many others

Terry doesn’t speak for me. After reading the newsgroups here at LUGNET, and attending BF, as well as checking out other websites/venues regarding our chosen hobby, and partaking in many discussions about LEGO, TLC and out chosen hobby--sometimes “Jake” comes up in the course of conversation and I can personally attest that Terry doesn’t speak for a great many AFOLs either.

Jake, from me, and for many people who feel as I do, keep up the excellent work. Thank you for all your efforts on behalf of the greater LEGO community. I’ve met with you, and your enthusiasm for “the brick”, as well as your appreciation for the AFOL community in general, is quite apparent.

Every once in a while, quite the opposite of Terry’s sentiments, I get the feeling that it is we, as the AFOL community, who should ask you what we can do for you (not that I’m thinking of JFK right now)--That’s more than likely the ‘overgrown boyscout’ in me, but I do feel that way sometimes. Then I hang out with rtl a bit, and that feeling gets beaten out of me. ;)

I know you get paid for it, Jake, but thanks for what you do.

Take care,

Dave K

     
           
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 19:16:03 GMT
Viewed: 
7348 times
  

In lugnet.lego, David Koudys wrote:

   Every once in a while, quite the opposite of Terry’s sentiments, I get the feeling that it is we, as the AFOL community, who should ask you what we can do for you (not that I’m thinking of JFK right now)--That’s more than likely the ‘overgrown boyscout’ in me, but I do feel that way sometimes. Then I hang out with rtl a bit, and that feeling gets beaten out of me. ;)

While we’re not all rah-rah “We Love The Lego Community!” up here (well, not most of us) we’re defintely supportive of what Jake and Lego have done for us. I agree with Dave--let’s be thankful for what HAS been done for us (which has been a lot: Everything from LEGO Factory to Roadshow to Train Flyers To Event Kits), and ask where we can help instead of demanding more and being selfish (and ridculous, in all honesty).

Terry, you’re WAY out of line.

Calum

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 16:25:16 GMT
Viewed: 
7245 times
  

In lugnet.lego, Terry Prosper wrote: I just think a real AFOL would be better suited
   for the job. (And before anyone asks, no, I don’t propose “I” would be a good choice.)

If you had ever met Jake you wouldn’t be saying this.

The way you’ve been acting, I’m starting to think the “A” in your AFOL means something other than “Adult.”

Jake, we know you’re working hard. Space.

-Grand Admiral
.space Curator



     
           
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 16:38:43 GMT
Viewed: 
7364 times
  

In lugnet.lego, Mark Sandlin wrote:
   In lugnet.lego, Terry Prosper wrote: I just think a real AFOL would be better suited
   for the job. (And before anyone asks, no, I don’t propose “I” would be a good choice.)

If you had ever met Jake you wouldn’t be saying this.

The way you’ve been acting, I’m starting to think the “A” in your AFOL means something other than “Adult.”

Jake, we know you’re working hard. Space.

-Grand Admiral
.space Curator



Everyone at Lego including Jake works hard and diligently to bring us the best products in the world - new lightup minifigs and all. Thanks Jake. I finally see that my work IS being recognized by the TLC! Very gratifying.... I’m glad I was able to think of the idea and bring it to the public’s eye so Lego could make them too! Thanks everyone for your support.

Rob Hendrix

http://www.brickmodder.net

     
           
      
Subject: 
Self tooting (Was Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego, lugnet.parts.mod
Date: 
Fri, 19 Nov 2004 16:44:41 GMT
Viewed: 
13179 times

(canceled)

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 16:25:55 GMT
Viewed: 
7072 times
  

In lugnet.lego, Terry Prosper wrote:
   Since then, what did we get from the person who, as I understand it, is the LEGO employee supposed to be the link between this community and TLG?

Instead of “link”, after a post like this, “filter” seems more correct.

-Tom McD.

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 16:47:36 GMT
Viewed: 
7086 times
  

(snip a lot of crap)

In lugnet.lego, Terry Prosper wrote:
   Trust you? You may be honest Jake, that I don’t doubt, but you’re not fit for the job and I can’t trust you for defending our interests. Not my interests, mind you, as I don’t consider myself more important than anyone else in this community, but the interests of ADULT fans of LEGO.

You pride yourself of such small progress made in all those years, yet so much more could have been done. Sure, you’re friendly and people like that, me too, you’re a good person from the little I can say, that’s probably why so many AFOLs will defend you, but being nice just doesn’t cut it. Nothing personnal, although judging by you precedent post, you will probably think I hate you, yourself and you. I just think a real AFOL would be better suited for the job. (And before anyone asks, no, I don’t propose “I” would be a good choice.)

Terry A simple AFOL like many others

Wow, I didn’t think you could stoop any lower in my opinion. Thanks for proving me wrong. It’s been fun.

-Tim

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 17:48:55 GMT
Viewed: 
7070 times
  

Terry Prosper wrote:


Terry, stop saying 'we' as if you are talking for other people than
yourself!

You are certainly not talking for us (The Isaksson family)!!!

--
Anders Isaksson, Sweden
BlockCAD:  http://w1.161.telia.com/~u16122508/proglego.htm
Gallery:   http://w1.161.telia.com/~u16122508/gallery/index.htm

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 18:34:22 GMT
Viewed: 
7346 times
  

In lugnet.lego, Terry Prosper wrote:
Sometimes, I wonder how come a Community Liaison can "forget" to tell us
something as major as the color change in advance and still keep the respect
of most of the community.

It really seems like that's your issue with Jake. Just the fact that he didn't
warn the community about the color change. Was there anything else?

Now, I don't know what happened at the time. Looks like Jake made his first post
on the issue on Nov. 17th 2003, and his first official statement (still needing
details) on Nov. 18th, 2003 (http://news.lugnet.com/lego/?n=533) The first time
it looks like the color change was published on Lugnet is Nov. 15th.

I'm not sure Jake even was aware of the color change at that point, or, if he
did, whether or not he knew what colors would be affected. I mean, would anyone
be crying this big of a river if Light Pink changed instead of the three major
colors that DID change?

Like I said, I don't know. But my guess is that the problem stems from Lego not
communicating internally, NOT lack of communcation EXTERNALLY. The problem with
the color change is that people INSIDE the decision to change it didn't think
twice about it. New color looks nicer, end of story. Continuity and fan reaction
wan't given much thought. Hence, they didn't tell anyone except if they needed
to, or maybe more just in passing. I doubt there was a consorted effort to tell
the community liason. But there should have been.

Jake's fault? Maybe if he knew the details before it happened. But even then,
how much time before it's really a mistake? And even then, does this one mistake
merit Jake stepping down? Let's hope not!

My guess is it was a mistake elsewhere within Lego. And as Jake talked about at
BrickFest '04, the attitude at Lego is changing. He said that once upon a time
he was the one doing all the chasing of information. Now for the first time
people were chasing HIM down to tell him things. I wouldn't be suprised to find
out that the color change contributed to that shift in communication. And as
we've seen, Jake HAS been *phenomenally* good (from what I've seen) at reporting
things to the community.

I say it's not enough.  Not even close.

What would be enough? Jake stepping down? Someone new who is unknown at TLC who
people don't know internally, suddenly uninformed because people don't know who
he is? A HUGE part of Jake's job is establishing lines of communication. And,
unfortunately, those lines are often personal as well as professional. Someone
new would have to rebuild those bonds. Could someone new do better? I suppose
it's possible, but I don't see any evidence to that fact. I only see that as
detrimental to both the company and the community.

Beyond that, what would be enough? Should TLC make another sweeping change like
changing plate heights from 3.2mm to 4.8mm, and having Jake warn us? Should they
change the colors back? Would that be enough? How can TLC "treat AFOLs with
respect" sufficiently to appease you?

DaveE

     
           
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 19:32:58 GMT
Viewed: 
7332 times
  

In lugnet.lego, David Eaton wrote:
Now, I don't know what happened at the time. Looks like Jake made his first post
on the issue on Nov. 17th 2003, and his first official statement (still needing
details) on Nov. 18th, 2003 (http://news.lugnet.com/lego/?n=533) The first time
it looks like the color change was published on Lugnet is Nov. 15th.

Coincidentally, that was almost exactly 1 year ago!

Anyhow, I think Jake does a great job of dealing with us sensitive AFOLs.  He
always manages to maintain his professionalism even when things are directed
towards him personally (when it's not even his fault!)  I even get the
impression that he actually enjoys this job!  :)

-Bryan

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 21:40:11 GMT
Viewed: 
7115 times
  

In lugnet.lego, Terry Prosper wrote:

   Terry A simple AFOL like many others

When LEGO Factory was announced I can’t say how excited I was - I saw it as such a breath of fresh air. Creativity. Design by design. Community building..

Then this post comes to remind me of the Dark Side of AFOL-dom. Some of youse guys is NUTS.

You’re a better man than I am, Gunga-Jake.

Darrell

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Sat, 20 Nov 2004 01:15:16 GMT
Highlighted: 
(details)
Viewed: 
7245 times
  

At the risk of adding absolutly nothing constructive or positive to this “discussion”, I feel the need to say my piece.

Shortly after I became a member of Lugnet, I jumped into a discussion between Lugnet and a Lego employee. I have no idea who it was, but I’ll say that I didn’t treat him very nicely. I got away with it though, for the most part, I think because the whole “constructive dialouge between fans and company” was still a fairly new idea, also, Lugnet wasn’t entirely keen on the idea of Lego potentialy mining Lugnet for marketing information.

Three and a half or four years later, I have to say I have nothing but respect for Jake (who may or may not be the aforementioned employee).

Most of the information and news that he shares with us doesn’t do a whole lot for me. But that’s because I’m picky and hard to please. I also suffer from a case of apathy. For instance, I could care less about the color change. In fact, as much as I like building with Lego, I’m not worried about the potential they currently face at being bought out or going bankrupt, for me, it would simply be yet another hobby gone down the drain...I’ll find something else to spend my money on.

But there is one thing that really sickens me. That swine like you, Terry, think you are entitled to something more than you deserve. Anytime something doesn’t go your way, you will be there to ridicule and belittle everyone involved. And at the end of the day, all you are really saying is, “what about me?”, “the color change wasn’t for me”, “micro-scale is not for me”, “the list of lock-down colors will prove fallible and does not have me in mind”, “Jake’s information doesn’t reach me fast enough”, “me, me, me”...an endless stream of “ME”s.

You’re a disgrace to this community. If the only “constructive” suggestion you can come up with involves Jake being replaced, then the only constructive suggestion I can offer you is to shut up.

    
          
      
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Sat, 20 Nov 2004 03:47:10 GMT
Viewed: 
7216 times
  

In lugnet.lego, Terry Prosper wrote:

   Terry A simple AFOL like many others

<SNIPPAGE of the most outrageous thing I’ve ever read on LUGNET>

How to react to your post? On one hand, I feel flushed with anger towards your imbecility, but on the other, I laugh at your comical puerility. On the other hand, I marvel at your total lack of civility. Yet on the other it saddens me that there may indeed be others in this world like you. But ultimately, it is with deep embarrassment of you as a fellow AFOL that compels me to post. But enough of you.

To LEGO: Please disregard the rantings of this person. Although he is entitled to his opinion, I would daresay that he is the only person who holds the views he expressed here. I felt compelled to post to state that I am indeed very grateful of the work Jake has done as our community liason to you. I honestly cannot imagine a better person (whom I’ve met through Fests and now know personally) to have in the job he has. We are BOTH lucky to have him.

Jake is an ASSET to the AFOL community, whereas Terry is simply an....

(There, I have restrained myself from incorrigible wordplay)

Leg godt,

JOHN

    
          
      
Subject: 
Ten cheers for Jake
Newsgroups: 
lugnet.lego
Date: 
Sat, 20 Nov 2004 12:55:20 GMT
Highlighted: 
(details)
Viewed: 
7533 times
  

To Terry A simple ASSHOLE like many others.

I’ll dare say it. Like many others have done here (without the actual word)

I myself is not to happy about the colorchange but this is a company thing AND not related to Jake. But an attack like this is just plain stupid.

I’ve met Jake. And a bigger AFOL will be hard to find. He was choosen to a VERY diffecult job and you’re not making it any easier.

So sell your Lego and do something else. You don’t belong among REAL AFOL’s

Ten cheers for Jake Hip, Hip Hurra,Hurra,Hurra,Hurra,Hurra,Hurra,Hurra,Hurra,Hurra, HURRAAAAAA.

Per A REAL AFOL

     
           
       
Subject: 
Re: Ten cheers for Jake
Newsgroups: 
lugnet.lego
Date: 
Sat, 20 Nov 2004 13:08:14 GMT
Viewed: 
7591 times
  

Hell!

In lugnet.lego, Per Langkilde wrote:
   To Terry A simple ASSHOLE like many others.

Oh please......



Jojo

     
           
       
Subject: 
Re: Ten cheers for Jake
Newsgroups: 
lugnet.lego
Date: 
Sat, 20 Nov 2004 16:47:10 GMT
Viewed: 
7485 times
  

In lugnet.lego, Per Langkilde wrote:
   To Terry A simple ASSHOLE like many others.

Trying to stay neutral, but could A-Hole have been used? Here we have an AFOL who may be an A-Hole soon to go AWOL.

-Patrick

     
           
      
Subject: 
Re: Ten cheers for Jake
Newsgroups: 
lugnet.lego
Followup-To: 
lugnet.admin.general
Date: 
Sat, 20 Nov 2004 17:05:48 GMT
Viewed: 
7606 times
  

In lugnet.lego, Per Langkilde wrote:
   To Terry A simple ASSHOLE like many others.

Where are those admins when you need them?

Marc Nelson Jr.

    
          
     
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Sat, 20 Nov 2004 15:15:38 GMT
Viewed: 
7315 times
  

In lugnet.lego, Terry Prosper wrote:
   Sometimes, trying hard is NOT ENOUGH. Maybe this isn’t the job for you Jake. Maybe you should step down and let someone more, better qualified to defend us take the job, instead of occupying it and making comic books and kid websites while the big guns ignore what we have to say because they fail to get the message we try to send.

Jake has only made one mistake he should regret - responding to you. Jake, don’t wrestle with pigs. You just get dirty and the pigs enjoy it.

   
         
   
Subject: 
Re: Behind the curtains - LEGO Factory AFOL Project Team
Newsgroups: 
lugnet.lego
Date: 
Fri, 19 Nov 2004 17:19:32 GMT
Highlighted: 
! (details)
Viewed: 
6809 times
  

Hi Jake: In the past you’ve been commendably willing to address my concerns directly, despite the particular role that I fill here on LUGNET. I can’t really address any of Terry’s comments, but I wanted to offer a few points that I think might clarify some of his positions that others may or may not share.

   You make very good points. Think what you will about the company, but when you think of me personally, know this:

Unfortunately, in this forum there is no Jake Personally; there is only Jake Officially. What Terry or anyone else thinks about you in this forum is, by the very definition of your role, what they think about the company. And to be honest, I’m a little surprised to hear a Liaison of the company seeking to protect his personal image while encouraging dissenters to “think what (they) will about the company.” That seems like a strange “official” view to espouse.

   Are we going to mis-step? Yep. Am I going to be able to catch and react to absolutely every issue AFOLs might possibly object to? Doubtful. Most days, I feel like the CIA or FBI... it doesn’t matter if I catch 4 million problems, it’s that one slipping through that’s all anyone remembers.

My goodness! Allusions to the CIA, with its current party-line purges, might not be the diplomatic magic bullet you’re looking for in this context! 8^)

More seriously, I don’t think anyone expects TLG to anticipate every possible AFOL objection, and certainly no one’s asking you to do so. But some issues obviously have a greater impact upon the AFOL community, and these are the issues that one hopes would be addressed more openly and productively. If the problem is whether or not two red 1x1 bricks will be in the same polybag inside a set, I don’t think anyone really cares if that one “slip(s) through.” But if the issue that slips through is that decades’ worth of investment in gray bricks is suddenly rendered obsolete, then sure, people are going to remember. I think you risk cheapening your position when you apply this sort of implicit all-issues-are-equal-and-we-fix-most-of-them argument. As an AFOL yourself, you can surely assess which are the likely “big” issues and which are not; it’s better to let a small issue slide, rather than a big one.

   The color change was bad news, and a major mis-step. I’ve apologized, I’ve mentioned that people inside the company now realize the effect it had and it’s had a big impact. Like the CIA’s results, however, you won’t see them unless something goes wrong. And if I’m doing my job right, nothing goes wrong.

With respect, your penitence is admirable but doesn’t really count for much if the underlying problem isn’t fixed. And realistically, it’s not for you to apologize, except officially and on behalf of the company; you didn’t make the color change decision, and presumably you didn’t make the call to withhold the info from the AFOL community. Instead, your public apology simply makes you a sacrificial lamb without offering anything further of merit. Your apology can only really be appreciated for its own worth; at the end of the day, TLG’s message is still “the colors are changed, so deal with it.”

   To say that we’ve not made progress is to not fully understand where we were starting four years ago. I know much of this is hard to see, and I know you’re seriously uninterested in trusting me, but all I can say is... “trust me”.

I think that just about everyone here will agree that progress has been made, but if you require AFOLs to trust you and be patient, then it’s not unreasonable for AFOLs to ask you to be understanding of the particular nature of their impatience.

Dave!

Anyway, the LEGO factory is a cool idea.

 

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