Subject:
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Re: Behind the curtains - LEGO Factory AFOL Project Team
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Newsgroups:
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lugnet.lego
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Date:
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Fri, 19 Nov 2004 18:34:22 GMT
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Viewed:
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7307 times
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In lugnet.lego, Terry Prosper wrote:
> Sometimes, I wonder how come a Community Liaison can "forget" to tell us
> something as major as the color change in advance and still keep the respect
> of most of the community.
It really seems like that's your issue with Jake. Just the fact that he didn't
warn the community about the color change. Was there anything else?
Now, I don't know what happened at the time. Looks like Jake made his first post
on the issue on Nov. 17th 2003, and his first official statement (still needing
details) on Nov. 18th, 2003 (http://news.lugnet.com/lego/?n=533) The first time
it looks like the color change was published on Lugnet is Nov. 15th.
I'm not sure Jake even was aware of the color change at that point, or, if he
did, whether or not he knew what colors would be affected. I mean, would anyone
be crying this big of a river if Light Pink changed instead of the three major
colors that DID change?
Like I said, I don't know. But my guess is that the problem stems from Lego not
communicating internally, NOT lack of communcation EXTERNALLY. The problem with
the color change is that people INSIDE the decision to change it didn't think
twice about it. New color looks nicer, end of story. Continuity and fan reaction
wan't given much thought. Hence, they didn't tell anyone except if they needed
to, or maybe more just in passing. I doubt there was a consorted effort to tell
the community liason. But there should have been.
Jake's fault? Maybe if he knew the details before it happened. But even then,
how much time before it's really a mistake? And even then, does this one mistake
merit Jake stepping down? Let's hope not!
My guess is it was a mistake elsewhere within Lego. And as Jake talked about at
BrickFest '04, the attitude at Lego is changing. He said that once upon a time
he was the one doing all the chasing of information. Now for the first time
people were chasing HIM down to tell him things. I wouldn't be suprised to find
out that the color change contributed to that shift in communication. And as
we've seen, Jake HAS been *phenomenally* good (from what I've seen) at reporting
things to the community.
> I say it's not enough. Not even close.
What would be enough? Jake stepping down? Someone new who is unknown at TLC who
people don't know internally, suddenly uninformed because people don't know who
he is? A HUGE part of Jake's job is establishing lines of communication. And,
unfortunately, those lines are often personal as well as professional. Someone
new would have to rebuild those bonds. Could someone new do better? I suppose
it's possible, but I don't see any evidence to that fact. I only see that as
detrimental to both the company and the community.
Beyond that, what would be enough? Should TLC make another sweeping change like
changing plate heights from 3.2mm to 4.8mm, and having Jake warn us? Should they
change the colors back? Would that be enough? How can TLC "treat AFOLs with
respect" sufficiently to appease you?
DaveE
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Message has 1 Reply:
 | | Re: Behind the curtains - LEGO Factory AFOL Project Team
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| (...) Coincidentally, that was almost exactly 1 year ago! Anyhow, I think Jake does a great job of dealing with us sensitive AFOLs. He always manages to maintain his professionalism even when things are directed towards him personally (when it's not (...) (19 years ago, 19-Nov-04, to lugnet.lego)
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Message is in Reply To:
| | Re: Behind the curtains - LEGO Factory AFOL Project Team
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| (...) Oh well, I tried. I honestly tried to give it a chance, but seriously, how could I take this whole thing seriously after a post like this? I complain about the way The LEGO Company treats us and all you answer back is that you are working (...) (19 years ago, 19-Nov-04, to lugnet.lego, FTX)
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